From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department or call us at 1-866-820-8686.
Read More>>>Can I buy a Napoleon® Grill online?
Why yes you can! Our Authorized Internet Dealers will be happy to supply you with everything you need to purchase your new grill online.
Read More>>>“Regulator” – Definition
A regulator controls the amount of fuel that can flow to your grill.
Read More>>>Paint appears to be peeling inside lid
The finish on the lid and hood is porcelain, and will not peel.
Read More>>>The burners will not cross-light each other
Plugged ports along back of burner – Clean burner ports.
Read More>>>My regulator is humming
A normal occurrence on hot days – This is not a defect.
Read More>>>The burner will not light with the igniter, but will light with a match what is wrong?
There are four possible reasons for this…
Read More>>>I am having trouble lighting my barbecue
Improper air shutter adjustment
Read More>>>The flames lift away from the burner and I smell gas
Improper air shutter adjustment – Close air shutter slightly according to combustion air adjustment instructions.
Read More>>>Burners are burning with a yellow flame, and I smell gas
Possible spider web or other debris, or improper air shutter adjustment – Thoroughly clean burner by removing. See general maintenance instructions. Open air shutter slightly according to combustion air adjustments instructions.
Read More>>>Why am I getting excessive flare-ups and uneven heat?
Sear plates installed incorrectly- Ensure sear plates are installed with the holes towards the front, and the slots on the bottom…
Read More>>>I am getting low heat / low flame when the valve is turned to high
For propane, improper lighting procedure- Ensure lighting is followed carefully…
Read More>>>How do I cook the perfect steak on the infrared burner?
The perfect steak starts with the perfect cut…ask for meat with a marbled fat distribution and approximately 1″ thick…
Read More>>>How do I protect the infrared burners on my grill?
The infrared burners of your grill are designed to provide a long service life…
Read More>>>How do I clean my infrared burner?
Due to the intense heat of the infrared burners, most dripping and food particles that fall onto the burner surface are immediately incinerated…
Read More>>>How does infrared cooking work?
Charcoal is the original infrared cooking. The glowing briquettes emit infrared energy to the food being cooked, with very little drying effect…
Read More>>>What are the benefits of infrared cooking?
Did you know that infrared burners use less gas and cooking time?
Read More>>>What do I do with used charcoal?
Allow both the barbecue and coals to cool off completely…
Read More>>>How do I store charcoal?
Charcoal should be stored in a cool and dry space with the bag clipped closed…
Read More>>>How do I light charcoal?
There are a couple of ways to safely light your charcoal barbecue…
Read More>>>How do I use the Napoleon® Smoker Tube?
Smoke the meat for several hours under a closed lid to achieve maximum flavour.
Read More>>>How to use the Indirect Cooking Method on your Barbecue
Indirect heat cooks the food oven-style and there is little need to turn the food.
Read More>>>“Indirect Cooking” – Definition
Indirect grilling means food is cooked by hot air circulating around the food, much like a convection oven. It is a slower cooking method because less heat is provided.
Read More>>>How to use your Napoleon® Rotisserie
Place one fork onto the spit rod and secure with the thumbscrew provided. Slide the meat or poultry onto the spit rod, balancing it as evenly as possible.
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