FAQ

The burners will not cross-light each other

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
Plugged ports along back of burner - Clean burner ports.

My regulator is humming

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
A normal occurrence on hot days - This is not a defect. It is caused by internal vibrations in the regulator, and does not affect the performance or s...

The burner will not light with the igniter, but will light with a match what is wrong?

Posted on November 24, 2011 & filed under Gas Grill FAQs
Slipping igniter knob - Ensure that knob is pushed firmly onto igniter. When installed correctly, it is difficult to remove. Loose electrode wire -...

I am having trouble lighting my barbecue

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Improper air shutter adjustment - Close air shutter slightly according to combustion air adjustment instructions.

The flames lift away from the burner and I smell gas

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Improper air shutter adjustment - Close air shutter slightly according to combustion air adjustment instructions.

Burners are burning with a yellow flame, and I smell gas

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Possible spider web or other debris, or improper air shutter adjustment - Thoroughly clean burner by removing. See general maintenance instructions. O...

Why am I getting excessive flare-ups and uneven heat?

Posted on November 24, 2011 & filed under Technical Question FAQs
Sear plates installed incorrectly- Ensure sear plates are installed with the holes towards the front, and the slots on the bottom. The group of five h...

I am getting low heat / low flame when the valve is turned to high

Posted on November 24, 2011 & filed under Technical Question FAQs
For propane, improper lighting procedure- Ensure lighting is followed carefully. All gas grill valves must be in the off position when the tank valve ...

How do I cook the perfect steak on the infrared burner?

The perfect steak starts with the perfect cut...ask for meat with a marbled fat distribution and approximately 1" thick. The fat acts as a natural ten...

How do I protect the infrared burners on my grill?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs
The infrared burners of your grill are designed to provide a long service life. However, there are steps you must take to prevent cracking of their ce...
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