FAQ

The flames lift away from the burner and I smell gas

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Improper air shutter adjustment - Close air shutter slightly according to combustion air adjustment instructions.

Burners are burning with a yellow flame, and I smell gas

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Possible spider web or other debris, or improper air shutter adjustment - Thoroughly clean burner by removing. See general maintenance instructions. O...

Why am I getting excessive flare-ups and uneven heat?

Posted on November 24, 2011 & filed under Technical Question FAQs
Sear plates installed incorrectly- Ensure sear plates are installed with the holes towards the front, and the slots on the bottom. The group of five h...

I am getting low heat / low flame when the valve is turned to high

Posted on November 24, 2011 & filed under Technical Question FAQs
For propane, improper lighting procedure- Ensure lighting is followed carefully. All gas grill valves must be in the off position when the tank valve ...

How do I cook the perfect steak on the infrared burner?

The perfect steak starts with the perfect cut...ask for meat with a marbled fat distribution and approximately 1" thick. The fat acts as a natural ten...

How do I protect the infrared burners on my grill?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs
The infrared burners of your grill are designed to provide a long service life. However, there are steps you must take to prevent cracking of their ce...

How do I clean my infrared burner?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs
Due to the intense heat of the infrared burners, most dripping and food particles that fall onto the burner surface are immediately incinerated. Howev...

How does infrared cooking work?

Posted on November 24, 2011 & filed under General FAQs, Infrared Sizzle Zone FAQs
Charcoal is the original infrared cooking. The glowing briquettes emit infrared energy to the food being cooked, with very little drying effect. The N...

What are the benefits of infrared cooking?

Efficiency of Infrared Grills Did you know that infrared burners use less gas and cooking time? With Napoleon's® infrared technology we are trying to...

What do I do with used charcoal?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Technical Question FAQs
When you are done cooking with charcoal, you can douse them by slowly and carefully pouring water or sand over the hot coals, then allow both the barb...
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