FAQ

How do I use my Rotisserie?

Posted on August 17, 2015
Learn how to properly set up and balance your Rotisserie on your Napoleon grill 

How do I use my Charcoal Tray on my gas grill?

Posted on August 17, 2015 & filed under General FAQs
This short video will show you how to use the exclusive Charcoal tray in your Napoleon gas grill 

How do I use the Smoker Burner and Tray on a PRO665 & PRO825?

Posted on October 30, 2014 & filed under General FAQs
Watch this video to learn how to properly use the PRO665 & PRO825 Smoker Burner. 

Do I Need To Register My Purchase?

Posted on July 05, 2013 & filed under FAQs Common Owner Questions, General FAQs
It is recommended to register your grill at this page: Product Registration . By registering your product, this will create a history of the gril...

Where can I get a replacement part for my grill?

Posted on March 14, 2012 & filed under FAQs Common Owner Questions, Gas Grill FAQs, General FAQs
From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department o...

Can I buy a Napoleon® Grill online?

Posted on March 08, 2012 & filed under Help Me Decide Questions FAQs
Why yes you can! Our Authorized Internet Dealers will be happy to supply you with everything you need to purchase your new grill online.

"Regulator" - Definition

Posted on November 24, 2011 & filed under Glossary of Terms
A regulator controls the amount of fuel that can flow to your grill. The regulator attaches to the tank (or natural gas line) by a flexible hose with ...

Paint appears to be peeling inside lid

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Technical Question FAQs
Grease build up on inside surfaces - This is not a defect. The finish on the lid and hood is porcelain, and will not peel. The peeling is caused by ha...

The burners will not cross-light each other

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
Plugged ports along back of burner - Clean burner ports.

My regulator is humming

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
A normal occurrence on hot days - This is not a defect. It is caused by internal vibrations in the regulator, and does not affect the performance or s...
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