FAQ


Technical Question FAQs

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Paint appears to be peeling inside lid

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Technical Question FAQs
Grease build up on inside surfaces - This is not a defect. The finish on the lid and hood is porcelain, and will not peel. The peeling is caused by ha...

The burners will not cross-light each other

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
Plugged ports along back of burner - Clean burner ports.

My regulator is humming

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
A normal occurrence on hot days - This is not a defect. It is caused by internal vibrations in the regulator, and does not affect the performance or s...

I am having trouble lighting my barbecue

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Improper air shutter adjustment - Close air shutter slightly according to combustion air adjustment instructions.

The flames lift away from the burner and I smell gas

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Improper air shutter adjustment - Close air shutter slightly according to combustion air adjustment instructions.

Burners are burning with a yellow flame, and I smell gas

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Possible spider web or other debris, or improper air shutter adjustment - Thoroughly clean burner by removing. See general maintenance instructions. O...

Why am I getting excessive flare-ups and uneven heat?

Posted on November 24, 2011 & filed under Technical Question FAQs
Sear plates installed incorrectly- Ensure sear plates are installed with the holes towards the front, and the slots on the bottom. The group of five h...

I am getting low heat / low flame when the valve is turned to high

Posted on November 24, 2011 & filed under Technical Question FAQs
For propane, improper lighting procedure- Ensure lighting is followed carefully. All gas grill valves must be in the off position when the tank valve ...

What do I do with used charcoal?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Technical Question FAQs
When you are done cooking with charcoal, you can douse them by slowly and carefully pouring water or sand over the hot coals, then allow both the barb...

How do I store charcoal?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Technical Question FAQs
Charcoal should be stored in a cool and dry space with the bag clipped closed. Store charcoal away from interior walls that have been sheet-rocked, an...
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