FAQ


General FAQs

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Do I Need To Register My Purchase?

Posted on July 05, 2013 & filed under FAQs Common Owner Questions, General FAQs
Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. ...

Where can I get a replacement part for my grill?

Posted on March 14, 2012 & filed under FAQs Common Owner Questions, Gas Grill FAQs, General FAQs
From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department o...

How do I cook the perfect steak on the infrared burner?

The perfect steak starts with the perfect cut...ask for meat with a marbled fat distribution and approximately 1" thick. The fat acts as a natural ten...

How do I protect the infrared burners on my grill?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs
The infrared burners of your grill are designed to provide a long service life. However, there are steps you must take to prevent cracking of their ce...

How do I clean my infrared burner?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs
Due to the intense heat of the infrared burners, most dripping and food particles that fall onto the burner surface are immediately incinerated. Howev...

How does infrared cooking work?

Posted on November 24, 2011 & filed under General FAQs, Infrared Sizzle Zone FAQs
Charcoal is the original infrared cooking. The glowing briquettes emit infrared energy to the food being cooked, with very little drying effect. The N...

What do I do with used charcoal?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Technical Question FAQs
When you are done cooking with charcoal, you can douse them by slowly and carefully pouring water or sand over the hot coals, then allow both the barb...

How do I store charcoal?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Technical Question FAQs
Charcoal should be stored in a cool and dry space with the bag clipped closed. Store charcoal away from interior walls that have been sheet-rocked, an...

How do I light charcoal?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Technical Question FAQs
There are a couple of ways to safely light your charcoal barbecue. Use a chimney starter, light newspaper that has been scrunched into a ring and ...

No great grill is complete without the right tools for the job. Napoleon has a full range of grilling accessories that are perfect for your grill.
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