FAQ


Gas Grill FAQs

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Where can I get a replacement part for my grill?

Posted on March 14, 2012 & filed under FAQs Common Owner Questions, Gas Grill FAQs, General FAQs
From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department o...

The burners will not cross-light each other

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
Plugged ports along back of burner - Clean burner ports.

My regulator is humming

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
A normal occurrence on hot days - This is not a defect. It is caused by internal vibrations in the regulator, and does not affect the performance or s...

The burner will not light with the igniter, but will light with a match what is wrong?

Posted on November 24, 2011 & filed under Gas Grill FAQs
Slipping igniter knob - Ensure that knob is pushed firmly onto igniter. When installed correctly, it is difficult to remove. Loose electrode wire -...

I am having trouble lighting my barbecue

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Improper air shutter adjustment - Close air shutter slightly according to combustion air adjustment instructions.

The flames lift away from the burner and I smell gas

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Improper air shutter adjustment - Close air shutter slightly according to combustion air adjustment instructions.

Burners are burning with a yellow flame, and I smell gas

Posted on November 24, 2011 & filed under Gas Grill FAQs, Technical Question FAQs
Possible spider web or other debris, or improper air shutter adjustment - Thoroughly clean burner by removing. See general maintenance instructions. O...

How do I cook the perfect steak on the infrared burner?

The perfect steak starts with the perfect cut...ask for meat with a marbled fat distribution and approximately 1" thick. The fat acts as a natural ten...

What are the benefits of infrared cooking?

Efficiency of Infrared Grills Did you know that infrared burners use less gas and cooking time? With Napoleon's® infrared technology we are trying to...

How do I use the Napoleon® Smoker Tube?

Posted on November 23, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs
When using gas grills, it's best to put pre-soaked wood chips in our smoker tube. Fill the stainless steel tube with wood chips. Submerge in cold wate...
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