FAQ


FAQs Common Owner Questions

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Do I Need To Register My Purchase?

Posted on July 05, 2013 & filed under FAQs Common Owner Questions, General FAQs
Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. ...

Where can I get a replacement part for my grill?

Posted on March 14, 2012 & filed under FAQs Common Owner Questions, Gas Grill FAQs, General FAQs
From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department o...

Paint appears to be peeling inside lid

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Technical Question FAQs
Grease build up on inside surfaces - This is not a defect. The finish on the lid and hood is porcelain, and will not peel. The peeling is caused by ha...

The burners will not cross-light each other

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
Plugged ports along back of burner - Clean burner ports.

My regulator is humming

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs
A normal occurrence on hot days - This is not a defect. It is caused by internal vibrations in the regulator, and does not affect the performance or s...

How do I cook the perfect steak on the infrared burner?

The perfect steak starts with the perfect cut...ask for meat with a marbled fat distribution and approximately 1" thick. The fat acts as a natural ten...

How do I protect the infrared burners on my grill?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs
The infrared burners of your grill are designed to provide a long service life. However, there are steps you must take to prevent cracking of their ce...

How do I clean my infrared burner?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs
Due to the intense heat of the infrared burners, most dripping and food particles that fall onto the burner surface are immediately incinerated. Howev...

What are the benefits of infrared cooking?

Efficiency of Infrared Grills Did you know that infrared burners use less gas and cooking time? With Napoleon's® infrared technology we are trying to...

What do I do with used charcoal?

Posted on November 24, 2011 & filed under FAQs Common Owner Questions, General FAQs, Technical Question FAQs
When you are done cooking with charcoal, you can douse them by slowly and carefully pouring water or sand over the hot coals, then allow both the barb...
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