Where can I get a replacement part for my grill?

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, General FAQs.

From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department or call us at 1-866-820-8686.

Read More>>>

The burners will not cross-light each other

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs.

Plugged ports along back of burner – Clean burner ports.

Read More>>>

My regulator is humming

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs.

A normal occurrence on hot days – This is not a defect.

Read More>>>

The burner will not light with the igniter, but will light with a match what is wrong?

Posted & filed under Common Questions, Gas Grill FAQs.

There are four possible reasons for this…

Read More>>>

I am having trouble lighting my barbecue

Posted & filed under Common Questions, Gas Grill FAQs, Technical Question FAQs.

Improper air shutter adjustment

Read More>>>

The flames lift away from the burner and I smell gas

Posted & filed under Common Questions, Gas Grill FAQs, Technical Question FAQs.

Improper air shutter adjustment – Close air shutter slightly according to combustion air adjustment instructions.

Read More>>>

Burners are burning with a yellow flame, and I smell gas

Posted & filed under Common Questions, Gas Grill FAQs, Technical Question FAQs.

Possible spider web or other debris, or improper air shutter adjustment – Thoroughly clean burner by removing. See general maintenance instructions. Open air shutter slightly according to combustion air adjustments instructions.

Read More>>>

How do I cook the perfect steak on the infrared burner?

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, General FAQs, Infrared Sizzle Zone FAQs.

The perfect steak starts with the perfect cut…ask for meat with a marbled fat distribution and approximately 1″ thick…

Read More>>>
Page 1 of 212