Do I Need To Register My Purchase?

Posted & filed under Blog, Common Questions, FAQs Common Owner Questions, General FAQs.

Registering your warranty is not necessary.

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Where can I get a replacement part for my grill?

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, General FAQs.

From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department or call us at 1-866-820-8686.

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Can I buy a Napoleon® Grill online?

Posted & filed under Common Questions, Help Me Decide Questions FAQs.

Why yes you can! Our Authorized Internet Dealers will be happy to supply you with everything you need to purchase your new grill online.

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“Regulator” – Definition

Posted & filed under Glossary of Terms.

A regulator controls the amount of fuel that can flow to your grill.

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Paint appears to be peeling inside lid

Posted & filed under Common Questions, FAQs Common Owner Questions, Technical Question FAQs.

The finish on the lid and hood is porcelain, and will not peel.

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The burners will not cross-light each other

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs.

Plugged ports along back of burner – Clean burner ports.

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My regulator is humming

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs.

A normal occurrence on hot days – This is not a defect.

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The burner will not light with the igniter, but will light with a match what is wrong?

Posted & filed under Common Questions, Gas Grill FAQs.

There are four possible reasons for this…

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