The finish on the lid and hood is porcelain, and will not peel.
Read More>>>The burners will not cross-light each other
Plugged ports along back of burner – Clean burner ports.
Read More>>>My regulator is humming
A normal occurrence on hot days – This is not a defect.
Read More>>>I am having trouble lighting my barbecue
Improper air shutter adjustment
Read More>>>The flames lift away from the burner and I smell gas
Improper air shutter adjustment – Close air shutter slightly according to combustion air adjustment instructions.
Read More>>>Burners are burning with a yellow flame, and I smell gas
Possible spider web or other debris, or improper air shutter adjustment – Thoroughly clean burner by removing. See general maintenance instructions. Open air shutter slightly according to combustion air adjustments instructions.
Read More>>>Why am I getting excessive flare-ups and uneven heat?
Sear plates installed incorrectly- Ensure sear plates are installed with the holes towards the front, and the slots on the bottom…
Read More>>>I am getting low heat / low flame when the valve is turned to high
For propane, improper lighting procedure- Ensure lighting is followed carefully…
Read More>>>What do I do with used charcoal?
Allow both the barbecue and coals to cool off completely…
Read More>>>How do I store charcoal?
Charcoal should be stored in a cool and dry space with the bag clipped closed…
Read More>>>How do I light charcoal?
There are a couple of ways to safely light your charcoal barbecue…
Read More>>>What is a “Charcoal Tray Insert” and how do I use it?
Enjoy charcoal flavour from your gas grill. Napoleon’s® optional charcoal tray is designed to let you add the fun and flavour of charcoal anytime on your gas grill.
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