I am having trouble lighting my barbecue

Posted & filed under Common Questions, Gas Grill FAQs, Technical Question FAQs.

Improper air shutter adjustment

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The flames lift away from the burner and I smell gas

Posted & filed under Common Questions, Gas Grill FAQs, Technical Question FAQs.

Improper air shutter adjustment – Close air shutter slightly according to combustion air adjustment instructions.

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Burners are burning with a yellow flame, and I smell gas

Posted & filed under Common Questions, Gas Grill FAQs, Technical Question FAQs.

Possible spider web or other debris, or improper air shutter adjustment – Thoroughly clean burner by removing. See general maintenance instructions. Open air shutter slightly according to combustion air adjustments instructions.

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Why am I getting excessive flare-ups and uneven heat?

Posted & filed under Common Questions, Technical Question FAQs.

Sear plates installed incorrectly- Ensure sear plates are installed with the holes towards the front, and the slots on the bottom…

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I am getting low heat / low flame when the valve is turned to high

Posted & filed under Common Questions, Technical Question FAQs.

For propane, improper lighting procedure- Ensure lighting is followed carefully…

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How do I cook the perfect steak on the infrared burner?

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, General FAQs, Infrared Sizzle Zone FAQs.

The perfect steak starts with the perfect cut…ask for meat with a marbled fat distribution and approximately 1″ thick…

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How do I protect the infrared burners on my grill?

Posted & filed under Common Questions, FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs.

The infrared burners of your grill are designed to provide a long service life…

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How do I clean my infrared burner?

Posted & filed under Common Questions, FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs.

Due to the intense heat of the infrared burners, most dripping and food particles that fall onto the burner surface are immediately incinerated…

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