From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department or call us at 1-866-820-8686.
Read More>>>The burners will not cross-light each other
Plugged ports along back of burner – Clean burner ports.
Read More>>>My regulator is humming
A normal occurrence on hot days – This is not a defect.
Read More>>>The burner will not light with the igniter, but will light with a match what is wrong?
There are four possible reasons for this…
Read More>>>I am having trouble lighting my barbecue
Improper air shutter adjustment
Read More>>>The flames lift away from the burner and I smell gas
Improper air shutter adjustment – Close air shutter slightly according to combustion air adjustment instructions.
Read More>>>Burners are burning with a yellow flame, and I smell gas
Possible spider web or other debris, or improper air shutter adjustment – Thoroughly clean burner by removing. See general maintenance instructions. Open air shutter slightly according to combustion air adjustments instructions.
Read More>>>How do I cook the perfect steak on the infrared burner?
The perfect steak starts with the perfect cut…ask for meat with a marbled fat distribution and approximately 1″ thick…
Read More>>>What are the benefits of infrared cooking?
Did you know that infrared burners use less gas and cooking time?
Read More>>>How do I use the Napoleon® Smoker Tube?
Smoke the meat for several hours under a closed lid to achieve maximum flavour.
Read More>>>How to use the Indirect Cooking Method on your Barbecue
Indirect heat cooks the food oven-style and there is little need to turn the food.
Read More>>>What is a “Charcoal Tray Insert” and how do I use it?
Enjoy charcoal flavour from your gas grill. Napoleon’s® optional charcoal tray is designed to let you add the fun and flavour of charcoal anytime on your gas grill.
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