From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department or call us at 1-866-820-8686.
Read More>>>Paint appears to be peeling inside lid
The finish on the lid and hood is porcelain, and will not peel.
Read More>>>The burners will not cross-light each other
Plugged ports along back of burner – Clean burner ports.
Read More>>>My regulator is humming
A normal occurrence on hot days – This is not a defect.
Read More>>>How do I cook the perfect steak on the infrared burner?
The perfect steak starts with the perfect cut…ask for meat with a marbled fat distribution and approximately 1″ thick…
Read More>>>How do I protect the infrared burners on my grill?
The infrared burners of your grill are designed to provide a long service life…
Read More>>>How do I clean my infrared burner?
Due to the intense heat of the infrared burners, most dripping and food particles that fall onto the burner surface are immediately incinerated…
Read More>>>What are the benefits of infrared cooking?
Did you know that infrared burners use less gas and cooking time?
Read More>>>What do I do with used charcoal?
Allow both the barbecue and coals to cool off completely…
Read More>>>How do I store charcoal?
Charcoal should be stored in a cool and dry space with the bag clipped closed…
Read More>>>How do I light charcoal?
There are a couple of ways to safely light your charcoal barbecue…
Read More>>>How do I use the Napoleon® Smoker Tube?
Smoke the meat for several hours under a closed lid to achieve maximum flavour.
Read More>>>How to use the Indirect Cooking Method on your Barbecue
Indirect heat cooks the food oven-style and there is little need to turn the food.
Read More>>>How to use your Napoleon® Rotisserie
Place one fork onto the spit rod and secure with the thumbscrew provided. Slide the meat or poultry onto the spit rod, balancing it as evenly as possible.
Read More>>>What is a “Charcoal Tray Insert” and how do I use it?
Enjoy charcoal flavour from your gas grill. Napoleon’s® optional charcoal tray is designed to let you add the fun and flavour of charcoal anytime on your gas grill.
Read More>>>