Do I Need To Register My Purchase?

Posted & filed under Blog, Common Questions, FAQs Common Owner Questions, General FAQs.

Registering your warranty is not necessary.

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Where can I get a replacement part for my grill?

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, General FAQs.

From time to time parts of your grill may wear out and need replacement. For parts and pricing information please email our Customer Care department or call us at 1-866-820-8686.

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Paint appears to be peeling inside lid

Posted & filed under Common Questions, FAQs Common Owner Questions, Technical Question FAQs.

The finish on the lid and hood is porcelain, and will not peel.

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The burners will not cross-light each other

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs.

Plugged ports along back of burner – Clean burner ports.

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My regulator is humming

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, Technical Question FAQs.

A normal occurrence on hot days – This is not a defect.

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How do I cook the perfect steak on the infrared burner?

Posted & filed under Common Questions, FAQs Common Owner Questions, Gas Grill FAQs, General FAQs, Infrared Sizzle Zone FAQs.

The perfect steak starts with the perfect cut…ask for meat with a marbled fat distribution and approximately 1″ thick…

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How do I protect the infrared burners on my grill?

Posted & filed under Common Questions, FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs.

The infrared burners of your grill are designed to provide a long service life…

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How do I clean my infrared burner?

Posted & filed under Common Questions, FAQs Common Owner Questions, General FAQs, Infrared Sizzle Zone FAQs.

Due to the intense heat of the infrared burners, most dripping and food particles that fall onto the burner surface are immediately incinerated…

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