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Napoleon Customer Solutions

If you need to ask us a question about your Napoleon Grill or make a comment please complete the form and a Napoleon customer service representative will get back to you shortly. Also, for service, installation and product knowledge our Napoleon Authorized Dealers are the best resource. Use the ‘Find a Servicing Dealer’ button below to locate the nearest location to you.

Find a Servicing Dealer

Privacy Policy: We do not collect or disseminate the private information of our customers. Submitted information is only used for the purposes of contacting you with regards to your question.

Customer Solutions

Phone: 1-866-820-8686

Hours of Operation: 8:30am – 5pm
(Excluding all Canadian Holidays)

Corporate Contact:
Napoleon Grills
214 Bayview Drive
Barrie, Ontario
Canada, L4N 4Y8

Corporate Contact:
Wolf Steel CANADA
9 & 24 Napoleon Road
Barrie, Ontario
Canada, L4M 0G8

Corporate Contact:
Wolf Steel USA
103 Miller Drive
Crittenden, Kentucky
United States, 41030

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* Find your serial number on the rating plate below the lid (back of product), or inside the cart of your product. View Example
* Your product serial number is required for any inquiry regarding parts and/or warranties.


No great grill is complete without the right tools for the job. Napoleon has a full range of grilling accessories that are perfect for your grill.
View our accessories

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